re: New Roof - Shingle Issue?

Claims process isn’t off to a great start based on ancient paperwork that still references having to print pictures to send in (no diskettes allowed per the paperwork, ha). Atlas didn’t admit to any issues & is making me follow the normal claims process. I understand to an extent, but they know what lots/batches were impacted and then distributed to roofers. Zero effort to make this process more efficient. Roofer is coming next week to pull two shingles to ship to them. Will update after getting further in the claims process.